Privacy Policy
Your privacy is important to us. Here's how we collect, use, and protect your information.
Last updated: May 1, 2026
Introduction
ShopTokyo ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information.
By using our platform, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect the following categories of information to operate our services:
- Identity — Full name and account credentials
- Contact — Email address and phone number
- Address — Shipping and billing addresses
- Payment — Tokenised payment details (we never store raw card numbers)
- Device — Browser type, IP address, and usage analytics
- Preferences — Language and communication preferences
How We Use Your Information
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Improve our platform, products, and services
- Prevent fraud and ensure platform security
- Send promotional emails (only with your consent)
- Comply with legal obligations
Sharing Your Information
We do not sell your personal information to third parties. We may share data with:
- Delivery partners to fulfil your orders
- Payment processors to handle transactions securely
- Analytics providers to understand platform usage
- Legal authorities where required by applicable law
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time by contacting us.
Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with your local data authority
Contact Us
For privacy-related inquiries, please contact us at privacy@shoptokyo.com.