Frequently Asked Questions
Find quick answers to the most common questions about orders, shipping, returns, and more.
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Orders are usually processed within 1–3 business days. Delivery times vary depending on your location — Japan takes 2–5 days, Asia 5–10 days, and international orders 7–21 business days.
Yes, we offer shipping across Japan and to selected international countries. International orders may be subject to customs fees and import taxes depending on your local regulations.
Absolutely. Once your order is dispatched, you will receive a tracking number via email. You can also use our Order Tracking page to check your shipment status at any time.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are encrypted and securely processed.
Yes. Eligible products can be returned within 14 days of delivery, provided the item is unused, in original packaging, and not a perishable or opened food product. Please refer to our Return Policy for full details.
You can reach us through our Contact Us page or email us directly at support@shoptokyo.com. Our team responds within 24–48 business hours, Monday through Friday, 9AM–6PM JST.
Orders can be cancelled or modified within 1 hour of placement. After that, the order may already be in processing. Please contact us immediately via the Contact Us page if you need to make changes.
Yes. We carefully source products from verified Japanese and Indian suppliers to ensure authenticity, quality, and freshness. Each product is reviewed before being listed on the platform.